Frequently Asked Question

No. A contract cannot be amended once the insurance policy has been paid.

You can download our General Terms and Conditions in PDF format at the bottom of our website. The last pages provide a detailed description of each formula. Their amount will be communicated in step 4 during your subscription.

According to the chapter 11 - page 8 of our General Terms and Conditions, you have a right of fourteen calendar days to retract from the date of subscription but before the contract takes effect. Cancellation can only be effective by sending a registered letter with acknowledgement of receipt by post (Assure Ton Sport - 968 Route de Caumont, 6 Lotissement Beau Ciel 84470 Châteauneuf-de-Gadagne) or electronic means (https://www.ar24.fr/en/). You’ll find a sample waiver letter page 9 of our General Terms and Conditions downloadable at the bottom of our website.

No. Insure your sport provides an individual accident contract which does not apply to material goods and sports facilities.

You have to declare your claim with 7 days by calling the telephone number indicated on your assistance card.

Go to the “List of sports” section at the bottom of our website.

No. None of our formulas contains a civil liability guarantee.

Your contract is valid from the start date to the end date 00h00 indicated on your insurance certificate.

Mutuaide Assistance

No. If you want to renew your contract you have to log in to your space and complete a new subscription.

We cover the skier or snowboarder off-piste, take over heliskiing and freeriding. Off-piste skiing is covered without the need of a qualified guide (ski instructor).

All quotations and subscriptions shall be completed online via the “get quotation online” section.

You will receive your insurance certificate, your assistance card and our General Terms and Conditions by email (be sure to check your spams). You can also retrieve your contract on your personal space by entering your username (email address) and your password.

We need to know this information in case of repatriation.

To find your contract in your customer area, log in using your email address and password. Once logged in, go to the “My Profile” section. All your contracts are listed there, and you can view or download them at any time.

Once logged in, click on “Settings” at the top right of the page. Then, make the desired changes to your information and click “Save.”

Yes, medical assistance includes access to the decompression chamber for accidents related to this activity.

Please log in to your account on our website. Once logged in, click on “Settings” at the top right of the page. You can then update your information. Don’t forget to click “Save” to confirm your changes.

Answer: You can receive your contract, annexes, and general terms in French, English, Italian, or Spanish. To do this, select your language at the top right of our website when subscribing. Please do not use an automatic translator to avoid errors.

You can insure up to 20 people per contract.

Yes, the “Private Life” option is only available for the daily plan. Our goal is to offer you comprehensive and personalized coverage, protecting you not only during your sports activities but also during all your travels and stays abroad. With our “Private Life” option, travel with complete peace of mind and fully enjoy your sports adventures.

Have you checked your spam folder? Sometimes, our emails, including documents, can end up there. If you still can’t find your contract, you can download it directly from your personal area. Simply log in with your email address and password.

Subscription to our contracts is done directly and exclusively online, whether on our website or through our app. It takes less than 2 minutes and is easily done with a credit card. Payment by bank transfer is not available.

To turn your quote into a contract, it’s very simple! Log in to your customer area on assuretonsport.com, then go to the “My Profile” section. Click on the three vertical dots next to the relevant quote, then select “Subscribe online”. In a few clicks, your contract will be activated.

To resolve the issue you are encountering on our website, we suggest trying to access it with a different web browser, such as Internet Explorer, Google Chrome, Mozilla Firefox, or Safari. We also recommend clearing your browser’s cache, deleting your history, and cookies. You can also try visiting our website in private browsing mode or via our mobile app. Although some of our customers occasionally experience such inconveniences, these steps usually resolve the situation.

The Europe Zone includes all European countries, except Ukraine, Belarus, and Moldova. It is important to note that this zone also excludes the outermost regions of the European Union, as well as overseas territories. If you need broader coverage, please consider the other available options.

Invoices can be edited once the month is over. To do this, log in to your customer area, then click on “Invoice” at the top right, next to your name. Select the desired month and year, and your invoice will be ready to be edited.

Once the subscription is completed, it is not possible to change the plan. However, if you are still within the 14-day withdrawal period, you can cancel your subscription and subscribe again.

If you practice your sport in several countries outside of Europe, you need to subscribe to a specific contract for each country. The process is simple and quick. Each contract can be completed in just 2 minutes via our mobile app (available on the Play Store and Apple Store) or directly on our website. If all your destinations are in Europe, you should select the EUROPE plan.

The insurer provides a daily lump sum for each day of hospitalization, the amount of which is specified in your membership certificate. To benefit from this coverage, you can subscribe to the ‘Daily Hospitalization Allowance’ option, with a choice of amounts of €30, €40, or €50 per day. We invite you to consult Article 3.2.8 of our general terms and conditions for more details.

Our insurance covers theft, loss, or destruction of your luggage, personal belongings, and professional equipment in the following cases: • Theft or loss during your stay • Total or partial destruction • Loss due to a natural event The maximum coverage amount is specified in the guarantee table, depending on the option you have chosen. Covered items include suitcases, hand luggage, and their contents (clothing, personal items, valuables, and professional equipment). For more details, refer to article 3.2.7 of the general conditions on our website.

The “Competition” Option is designed to cover sports activities practiced in a competitive context. This means you are insured when participating in events where you compete against other athletes, individually or in teams, to win a prize, achieve a goal, or improve your ranking. By subscribing to this option, you benefit from coverage for several types of competitions, including: • Tournaments: organized competitions with multiple events. • Matches: direct confrontations between two teams or participants. • Races: timed events such as marathons, rallies, and more. • Sporting events: physical challenges like triathlons, swimming competitions, etc. • Encounters and duels: face-to-face competitions between two participants or teams. • Regattas: boat races, sailing, or other watercraft competitions. • Combat sports: contact sports or martial arts. • And much more, covering various types of competitive sports. This option ensures that you are protected, no matter the type of competitive event you participate in.

No. Only a federation has the right to issue a sports license. In terms of civil liability, our insurance only covers bodily injuries of the insured person who is a victim of an accident during their sport. Whether you are a player, athlete, or motorcyclist affiliated with a club, our contract supplements your license to increase your coverage amounts according to the level of risk involved.

Yes. Each of our formulas includes repatriation assistance to the actual costs. However, if the competition option is subscribed, a limit of €100,000 applies to repatriation assistance.